Support
Need help with Restock? We're happy to assist.
Email restock@webb9.com and we'll get back to you as soon as possible. Include your .myshopify.com domain so we can look into your store's setup right away.
Common questions
The Notify-Me button isn't showing
Make sure the Restock “Notify Me” theme app block is added to your product page template in the theme editor, and that the product variant is actually out of stock — the button only renders for sold-out variants.
Notifications aren't sending
Check your plan limits first: the Free plan includes 100 email notifications per month, and SMS/WhatsApp require the Growth/Pro plans. Restock sends automatically when Shopify reports new inventory via webhooks — if inventory was updated by an app that bypasses Shopify inventory, the webhook may not fire.
How do I upgrade or cancel?
Open Restock in your Shopify admin and go to the Plans page. All billing runs through Shopify — upgrading, downgrading, and cancelling take effect immediately from there.
How do I export my subscribers?
The Subscribers page in the app lets you search, filter, and export your waitlist.