Every feature a review stack needs
Collect, moderate, and showcase reviews — with BYOK AI and true multilingual depth on a fast, lightweight stack.
Reviews arrive on autopilot
Every channel a shopper might use to tell you — and future buyers — what they think.
Star, text, photo & video
Rich media reviews with verified-buyer badges, so shoppers see proof from real customers.
Email & SMS requests
Automated requests after fulfillment, with reminders and full unsubscribe/STOP handling.
Import from anywhere
Judge.me, Yotpo, Loox, Stamped, AliExpress, and CSV. Malformed rows are reported, not silently dropped.
Q&A + attribute reviews
Product-page questions and answers, plus configurable attribute ratings like fit and quality.
Review incentives
Automatic discount codes for verified-buyer photo/video reviews, capped per customer (Growth+).
A/B request timing
Test when review requests convert best and get a statistically-grounded recommendation (Growth+).
Widgets that sell, not slow
Fast, lazy-loaded storefront blocks with theme-editor-native customization on every plan.
Review widget & star badge
Review widget, star badge, and all-reviews block as theme app extensions, with in-admin live preview.
SEO rich snippets
Product + AggregateRating JSON-LD for review stars directly in Google search results.
Syndication feeds
Product-review XML feed plus a self-hosted Meta Commerce Manager review feed (Growth+).
Stay in control of every word
One queue for everything, with rules that do the busywork and analytics that show what's working.
Moderation queue
Approve, reject, and respond with bulk actions and a full audit log of every decision.
Auto-moderation rules
Auto-approve above a rating threshold and filter profanity before it ever goes live.
Dashboard & analytics
Rating distribution, request funnel, reviews over time, and sentiment trend — CSV export on Growth+.
Built for multi-store operators
From a single boutique to a portfolio of storefronts with a shared team.
Multi-store groups
Pro shops form a store group with an aggregated cross-shop dashboard — counts and averages only, no cross-shop customer data.
Staff seats & roles
Owner, editor, and viewer roles enforced per Shopify staff account — 1 seat on Free/Starter, 3 on Growth, unlimited on Pro.
8 languages, multicurrency
Admin + storefront in English, Spanish, French, German, Brazilian Portuguese, Italian, Simplified Chinese, and Japanese. Multicurrency via Shopify Markets.
AI at every tier, zero markup
Use your own provider key — US (OpenAI, Anthropic, Gemini) or China (DeepSeek, Qwen, Zhipu, Moonshot, ERNIE). No markup, no metering.
Sentiment analysis
Track how customers feel over time and spot product issues before they hit your rating.
AI review summaries
Concise summaries of what buyers love (and don't), rendered right in the widget.
Review translation
Serve global storefronts in the shopper's language — the original review is always preserved.
AI support chatbot
Grounded in the Rately help center with human escalation. Degrades gracefully to deterministic rules when AI is off.