Searchable help center
Setup articles are available inside the Mapify admin for imports, geocoding, theme blocks, sync, pickup, and analytics.
Admin chat assistant
Ask operational questions in-app. If the answer needs a person, use the human escalation path.
Security and billing help
Billing, privacy, and security questions are routed to support without requiring a paid plan.
Launch guidance
Use onboarding to add locations, review geocoding, style the locator, and add the theme block.
Setup guides
The most common first steps, covered in the in-app Help page and the onboarding wizard:
- Adding your first locations (manually, or via CSV import)
- Adding the “Store locator” block to your theme, no code required
- Connecting a Google Maps or Mapbox key (optional — OSM works with no key at all)
- Reviewing and approving dealer applications
- Connecting a Google Sheets or Google Business Profile sync
- Configuring your BYOK AI provider for the admin or storefront chatbot
Common troubleshooting
Locator not showing on your storefront: confirm the “Store locator” block was added to a page via the Theme Editor — it isn’t added automatically on install.
A location isn’t showing on the map: check its geocoding status on the Locations page — a low-confidence address is queued for a quick manual review rather than guessed at.
Inventory/pickup features aren’t available: these are Growth-plan features — check your current plan on the Pricing page or the Billing page in the admin.
AI features seem unavailable: confirm a provider key is configured and validated in Settings — every AI feature still works without one, just with its deterministic fallback instead.
Contact us
Email mapify@webb9.com — please include your shop’s .myshopify.com domain so we can look up your account quickly. We typically reply within one business day; flag billing or security matters in your subject line so we can prioritize them. You can also use the contact form.
More resources
Frequently asked questions · Features · Pricing · Data deletion