Data Deletion

Merchants

Uninstalling Parcely from your store immediately stops data processing and clears your sessions. In line with Shopify’s shop/redact webhook, all of your shop’s data (shipments, tracking events, templates, rules, settings, and stored credentials) is permanently erased about 48 hours after uninstall.

To request immediate deletion, email parcely@webb9.com from your store’s contact address.

Customers (shoppers)

If you’re a shopper and want your data removed, contact the store you ordered from — they can trigger erasure, which we honor via Shopify’s customers/redact webhook (we null out your name, email, and phone on the store’s shipments and delete related notification logs and SMS consent).

You may also request an export of the data we hold for you via the store; we fulfil Shopify’s customers/data_request by assembling and delivering that package.

What we erase

• Customer name, email, and phone on the store’s shipments.
• Notification logs and SMS/WhatsApp consent records for that contact.
• On shop deletion: all of the above plus shipments, events, templates, rules, designs, and stored credentials.