Every feature post-purchase needs
Branded tracking, multi-carrier updates, notifications, analytics, and merchant-owned AI — on one fast, privacy-forward stack.
A tracking page that looks like your store
The most-visited page in post-purchase, finally on brand and on domain.
Theme-editor native
Add the Parcely Tracking block to any page — logo, colors, and layout are all customizable, no code.
Safe order lookup
Order number + email or tracking-number lookup, built IDOR-safe so customers only ever see their own orders.
Carrier masking
Dropshipping-friendly: hide origin and carrier details with one toggle, with a localized status timeline and ETA.
900+ carriers, zero configuration
Carriers are auto-detected from the tracking number and statuses normalized to one unified set.
Automatic detection
Carrier detection and status normalization are built in — fulfillments become tracked shipments on their own.
Aggregator-backed
Live tracking across 900+ carriers via Ship24, with a deterministic fallback until a key is configured.
Status-aware polling
Polling cadence adapts to shipment status, with idempotent jobs that never double-process an update.
The right message at every milestone
Branded, localized, and consent-aware across email, SMS, and WhatsApp.
Email on every plan
Milestone emails via Resend, branded and localized to the order language — included on Free.
SMS & WhatsApp
Twilio-powered SMS (Starter+) and WhatsApp (Growth+) with opt-in consent and STOP opt-out.
Rules engine
Configurable per-status channels with de-duplication, so customers never get the same update twice.
Run shipping like a dashboard, not a spreadsheet
Everything operational in one place — plus automations and integrations on your own credentials.
Shipments & analytics
Search, filter, bulk re-poll, CSV import/export. Transit time, on-time rate, and exceptions by carrier.
Wallet passes
Live Apple and Google Wallet tracking passes on Growth+, using your own developer credentials.
Shopify Flow
Triggers for delivered, delayed, exception, and no-update shipments, plus actions to notify, tag, or escalate.
Integrations
Gorgias and Zendesk helpdesk escalations; Klaviyo and Attentive marketing events. Public API + webhooks on Pro.
Merchant-owned AI on every plan
US (OpenAI, Anthropic, Google Gemini) and Chinese (DeepSeek, Qwen, Zhipu, Moonshot) providers. PII minimized before every call; no Parcely-side training.
Predictive ETA
AI-estimated delivery dates and exception prediction that get smarter with your carrier history.
Dual chatbot
A storefront assistant for customers and an admin copilot for you, with human escalation built in.
Copy generation
Notification copy and tracking-page recommendations, generated on your key.
Deterministic fallback
Every AI feature degrades gracefully to deterministic logic the moment AI is off or unavailable.
Privacy-forward and truly international
Compliance and localization are core features, not afterthoughts.
GDPR & encryption
GDPR webhooks, audit log, PII minimization, and AES-256-GCM encryption of tokens and AI keys at rest.
8 languages
English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, and Simplified Chinese — admin and storefront.
All Shopify currencies
Presentment-currency pricing everywhere, with transparent plans and no silent downgrades.