Support

Need help with Parcely? We’re happy to assist. Email parcely@webb9.com and we’ll get back to you.

Common questions

My shipments aren’t showing up

Shipments are created automatically when you fulfill an order with a tracking number. Make sure the fulfillment includes a tracking number and carrier.

How do I add the tracking page to my storefront?

In your theme editor, add the Parcely Tracking app block to a page, then customize colors/logo in the app’s Tracking Page designer.

Are notifications customizable?

Yes — edit subject/body per status in Email Templates, and choose which statuses trigger which channels (email/SMS/WhatsApp) in Settings.

How is customer data handled?

See our Privacy Policy. We process only what’s needed for tracking and notifications, encrypt sensitive data, and honor deletion requests (Data deletion).

Contact

Support email: parcely@webb9.com