Every WhatsApp message becomes pipeline
Your customers already live on WhatsApp. Webb9 turns it into a business channel — a shared inbox wired into your CRM, campaigns that only reach people who opted in, and an assistant that answers from your approved knowledge. All on the official WhatsApp Business Platform.
From first message to booked work.
Click Connect WhatsApp in your Webb9 dashboard. Meta’s official signup links or creates your WhatsApp Business Account and verifies your number by one-time code — about five minutes, self-serve.
Inbound messages open conversations in a shared team inbox, create or link CRM leads by phone number, and keep photos, replies, and notes in one place with assignment and audit history.
Free-form replies inside the 24-hour window; approved templates outside it. Consent and STOP handling are enforced by the platform, so nobody on your team can accidentally break WhatsApp’s rules.
Broadcast approved templates to opted-in segments with delivery and reply analytics, let the assistant answer routine questions from your approved knowledge, and automate follow-ups with keyword triggers and timed sequences.
Growth that protects your number.
WhatsApp shuts down numbers that spam. Webb9 enforces the rules in code so your quality rating — and your channel — stay healthy:
- Free-form replies only inside the 24-hour customer-service window.
- Outside the window, only Meta-approved templates can be sent.
- Marketing messages require a recorded opt-in with source and timestamp; STOP opts a contact out instantly and permanently until they opt back in.
- Broadcasts are rate-limited to your WhatsApp messaging tier and paused automatically if your quality rating drops.
Choose the WhatsApp layer you need.
À-la-carte add-ons on any Webb9 plan. Pro includes everything below it. Meta bills conversation fees to your own WhatsApp Business Account directly — no Webb9 markup.
Built for businesses that win by responding fast.
Capture urgent jobs the moment they arrive, tag and assign them, and follow up before the lead goes cold — every chat already linked to the CRM record.
Handle appointment questions in a shared inbox, keep opt-ins and STOP requests recorded automatically, and let the assistant cover routine hours-and-location questions.
Turn symptom descriptions, photos, and quote requests into structured leads with the conversation attached — no retyping from a personal phone.
Monitor WhatsApp health and usage across client accounts from the reseller portal, and step into any client dashboard to assist when needed.
WhatsApp Growth Inbox questions.
Do I keep ownership of my WhatsApp number?
Yes. You connect your own WhatsApp Business Account through Meta’s official signup and verify your number yourself in about five minutes. Webb9 only holds the access you grant — you can revoke it at any time.
Can I message anyone on WhatsApp?
No — and that protects your number. Replies are free-form inside WhatsApp’s 24-hour customer-service window. Outside it, only Meta-approved templates can be sent, and marketing messages go only to contacts with a recorded opt-in. STOP is honoured instantly. Webb9 enforces all of this in code.
What does WhatsApp itself charge?
Meta bills conversation fees (which vary by country and message category) directly to your own WhatsApp Business Account. Webb9 charges only its platform add-on fee — no markup on Meta’s fees, no middle-man.
How does the AI assistant stay accurate?
It answers only from the knowledge you have approved in your Webb9 dashboard. When it is not confident, it says nothing invented — the conversation escalates to your team and the question is logged so you can improve the knowledge base.
Where do WhatsApp leads go?
Into the same Webb9 CRM as your website leads. A first-time WhatsApp message automatically creates a lead, links to an existing customer when the phone number matches, and keeps the whole conversation history attached.
Can I use my current WhatsApp number?
Usually, yes. A number that is active in the WhatsApp or WhatsApp Business app must be released or migrated first, because one number can only live in one place. Landline numbers work too — they verify by voice call.
Can my whole team reply from one place?
Yes. Conversations live in a shared inbox where teammates can reply, assign, add internal notes, and close or reopen threads — with an audit trail of who did what.
Can agencies manage WhatsApp for their clients?
Agencies on the Webb9 reseller portal see WhatsApp status, quality rating, and usage across all of their client accounts. Day-to-day management happens in each client’s own dashboard — an agency can assist hands-on through the existing log-in-as-owner flow.
Add it to any Webb9 plan.
Pick a layer above, or tell us how your customers use WhatsApp today and we’ll recommend the smallest useful setup — full pricing is on the pricing page.